Terms & Privacy

Terms of Service

By working with me, Raluca Borgovan, you agree to the following terms:

  • Scope of Work
    All services will be agreed upon in writing before the project begins. Changes to the scope may affect delivery time and pricing.

  • Rates & Payment
    My rate starts at $25 USD/hour, depending on the complexity and duration of the project. Payment terms will be outlined in the agreement. Invoices are due within 7 days unless otherwise specified.

  • Availability & Communication
    I’m available Monday to Friday and aim to respond to all client communication within 24 business hours. I believe in open, respectful, and honest communication.

  • Confidentiality
    I treat all client information and materials as confidential. I will never disclose or share your data with anyone outside of project-related needs, and only with your consent.

  • Cancellation & Rescheduling
    If you need to cancel or pause a project, I require at least 24 hours’ notice. Late cancellations or no-shows for scheduled sessions may be billed.

Privacy Policy

This policy explains how I handle your data in compliance with the General Data Protection Regulation (GDPR) and 2025 EU privacy standards.

  • What I Collect
    I may collect your name, email, business details, and project-related information. This data is only used for collaboration, communication, and billing purposes.

  • Data Use
    Your information is used solely to provide services, manage communication, and maintain records in compliance with EU regulations.

  • Data Storage
    All information is stored securely, using GDPR-compliant cloud services (e.g., Google Workspace, Notion, invoicing platforms). Access is limited to me.

  • Your Rights
    Under GDPR, you have the right to access, correct, or request deletion of your data at any time. To make a request, contact me directly via email.

  • Third-Party Services
    I may use third-party tools to manage projects and communication (e.g., Google Drive, Notion, Trello). These services follow their own GDPR-compliant privacy practices.

  • No Data Sharing or Selling
    Your personal data will never be sold, rented, or shared with third parties for marketing or unrelated purposes.

  • Data Retention
    I retain project data for as long as necessary for administrative, legal, and tax purposes. You may request deletion of your data once our collaboration ends.

If you have any questions or concerns about these terms, please feel free to contact me directly.